Shipping policy

Shipping Policy

Free shipping on all US orders. Everything ships from Hailey, Idaho.

Processing. Orders go out within two business days. Because everything is packed by one person, orders placed on a weekend or a holiday go out on the next business day.

Carrier and timing. We ship USPS Ground Advantage with tracking on every parcel. Transit is typically two to five business days depending on where you are. Nearby states arrive faster, the east coast takes longer. Transit time is on top of processing time, not included in it.

Tracking. You receive a tracking number by email the moment the label is created. If your tracking has not updated for a few days, that usually means the parcel is moving but has not been scanned. Give it 48 hours before assuming a problem.

Where we ship. United States only at this time. If you are outside the US and want a piece, email us and we will quote postage.

Address accuracy. We ship to the address entered at checkout. Please check it before paying. We cannot reroute a parcel once the label is printed, and we cannot refund parcels sent to an address entered incorrectly.

Lost or stolen parcels. If tracking shows delivered but nothing arrived, check with your household and neighbours first, then contact us. We will help you open a claim with USPS. Once a parcel is confirmed delivered to the address you supplied, we cannot issue a refund.

Damaged in transit. Email us within seven days of delivery with your order number and photographs of the item and the packaging. See our Refund Policy.

Contact. railcompany08@gmail.com