Refund policy

All sales are final.

Every piece is finished by hand and produced as a single unit. There is one hoodie in each size and colourway, which means there is nothing to exchange an item against. We do not accept returns or exchanges for change of mind, fit, or sizing. Please check the Size Guide before ordering, and email us if you are unsure.

Damaged or incorrect orders. If your order arrives damaged in transit, or you receive the wrong item, email railcompany08@gmail.com within 7 days of delivery with your order number and photographs of the item and the packaging. We will replace the item where possible or issue a full refund including any shipping paid.

Hand finishing is not a defect. These hoodies are intentionally distressed, and the navy pieces are hand bleached. Thread pulls, softened edges, uneven fading, and variation between pieces are the intended result of the process. Product photographs show the actual item you will receive.

Non-delivery. If tracking shows your parcel as delivered but you have not received it, contact us and we will help you open a claim with USPS. We cannot refund parcels confirmed delivered to the address supplied at checkout.

Refund processing. Approved refunds are issued to the original payment method. Your bank may take a further 5 to 10 business days to post the funds.

Questions: railcompany08@gmail.com